Support
Stuck, or found something that doesn't work? Grown-ups, write to us at hello@birdband.me. Tell us your phone's model and what happened, and we'll get back to you.
Questions and answers
It says “The microphone is off”.
Birdband needs the microphone to hear your child sing. If the permission was turned down, a grown-up can turn it back on:
- Open your phone's Settings. (In Birdband, the Open Settings button does this, after the grown-up check.)
- Go to Apps → Birdband → Permissions → Microphone.
- Choose Allow (on some phones: “Allow only while using the app”).
The words can differ a little between phones. Songs still play without the microphone.
A friend sent me a song. Where is it?
When a song arrives with Quick Share, tap the notification to open it: Birdband saves it in My songs. If it opened in another app, or you can't find it:
- Open the Files app and look in Downloads for a file whose name ends in “(Birdband song).birdband”.
- Tap it and choose Birdband.
Birdband adds it to My songs. Getting the same song twice doesn't make a copy.
What's free, and how does the unlock work? How do I restore my purchase?
Your child can make one whole song of their own for free, with everything. Playing songs from friends, changing their volume, and sharing songs on are always free.
Making more songs, and changing songs from friends, needs the unlock: a one-time purchase ($3.99 in the U.S.; Google Play shows your local price), with no subscription. A grown-up buys it in For grown-ups → Unlock making songs. Google Play handles the payment. If Google Play is still waiting for the payment, Birdband says “Waiting for the payment to finish” and unlocks by itself when it goes through.
Restore purchase: the unlock belongs to the Google account that bought it. On a new phone, or after reinstalling, sign in to Google Play with that account, open For grown-ups → Unlock making songs and tap Restore purchase.
Deleting the free song doesn't make another song free.
I'm moving to a new phone. Will my songs come too?
Not by themselves. To keep your child's recordings private, Birdband leaves itself out of Android's backups and phone-to-phone transfers, so on a new phone Birdband starts empty.
To bring songs along, before you reset or give away the old phone:
- On the old phone, turn sharing on (For grown-ups).
- Share each song to the new phone with Quick Share, or save it as a file somewhere you can reach from the new phone.
- On the new phone, open each song file in Birdband (from the Files app).
Then turn sharing on again on the new phone if you want it (the PIN doesn't move), and use Restore purchase for the unlock.
How do I delete a song, or everything?
Open My songs, slide the song to the right and tap Delete. There's no undo, so Birdband asks first. Uninstalling Birdband deletes all its songs and settings from the phone. See our privacy policy for more.
Contact us
Email hello@birdband.me. This address is for grown-ups: please don't ask children to write to us.